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IT Support Technician

Local contract (in accordance with the legislation of the country)
Location: Monaco
Rotation: 11 months on/1 month off
Client: Dietsmann Group
Category: IT / Telecom
Country: Monaco
Reference: D68-255

Under the responsibility of the IT System Manager and in collaboration with the other IT Team Managers, she or he is in charge to provide IT support to employees.


  • To process incident and service request submitted by users
  • To provide support and guidance to customer
  • To liaise with other department in order to get incident and service request solved


  • To process incident and service request
  • Solve incident and prioritize based on emergency level
  • Complete service request
  • Perform troubleshooting using different diagnostic techniques
  • Report on problems with proper analysis
  • To provide support and guidance to customer
  • Serve as the first contact with customers who need technical assistance
  • Provide quick resolution and excellent customer service
  • Explain and train users on how to use applications
  • To liaise with other department
  • Redirect unresolved issues to the next level of support
  • Fill in the appropriate data in applications
  • Provide needed information on IT Products or services



  • IT related diploma
  • At least 1 year professional experience
  • Spoken languages: fluent English mandatory, French, Italian is a plus

Additional assets

Technical skills

  • ITIL and ticketing software knowledge is a plus
  • Windows Professional
  • Windows Server
  • Microsoft Office suite
  • Android and Apple Mobile
  • Microsoft SCCM

Other skills

  • Patient and customer-oriented
  • Interpersonal skills
  • Problem solving
  • Customer focus
  • Communication
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